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Unprofessional Doctor's Office HUGE Problem

Hi everyone, this is my first time posting here, but you seem like a very helpful, nice community. I have been going to the same PM doctor for almost three years. For about the past six months the staff, particularly the receptionist has become increasingly unprofessional. I put up with it initially because I absolutely LOVE my doctor and I have a very complicated case & am on injection type meds. Everyone knows how hard it is to find a good doctor so I really didn't want to switch. Also, it is very difficult-nearly impossible to find a doctor to prescribe that type of medication. Unfortunately, it's the only thing that helps and I have been on it for over six years. Anyway, at first, the receptionist kept giving me a hard time telling me that I was taking too long with the doctor and threatening that if I didn't hurry up that she was going to double the cost of my visit. My doctor is very thorough and takes his time and asks lots of questions-how am I supposed to hurry him up? Also, my visit is already $200 every 28 days-sometimes I wait for hours and hours. I did what I could to speed up the visits; as there is no way that I can afford $400 but she kept at me. She went so far as to spread my medical diagnosis to like 20 people in the waiting room saying that they have cancer patients that don't take as long and saying out loud where everyone can hear what my problem is. After this happened twice, I pulled her aside and politely asked her to please not violate my privacy. She claimed to be having a bad day. It got worse and worse. For one thing, for the past year or so, they have not been taking any vital signs before I go in (or anyone). I thought this was wierd and asked my doctor to see my chart- lo and behold there were numbers filled in every month just a point or two or a pound or two different. I was shocked that the receptionist was falsifying my medical records! About three months ago they started taking them again. I had gained weight over the past year, but my records show that I gained 25 lbs in four weeks! Two months ago I came in for my regular appointment and found out that my doctor was out of town. I had been PROMISED that I would NEVER have to see a different doctor. I requested that my appointment be rescheduled but the receptionist refused. I was told that this doctor would follow what I had been getting. Well, when I saw him he cut my meds by %70! He also said that I had to get a new MRI & go see a neurologist. I went to a neurologist for three years almost weekly there is nothing else they could possibly do. I went along with it figuring my doctor would straighten out the situation the next month. The alternate doctor also made all sorts of inappropriate comments to me including about my religion. It was so horrible and humiliating. He also said that my doctor was senile and didn't know what he was doing. The next month when I came in I told my doctor what happened and he basically straightened everything out. On the way out he handed my chart to the receptionist and gave her the information about my next appointment. As I was leaving, he gave me a hug and kiss and then asked me "what did the other doctor say about me?" I leaned over about an inch from his ear and whispered some of what was said. He gave me a hug and said he would see me soon. When I went to pay and get my scripts, the receptionist started screaming at me that she was so mad at me and that she heard what I said about doctor so and so. There was no way she heard me. First of all, there was a wall between us. Secondly, I whispered. The most she could have heard was his question. What's the difference if she heard me? What goes on between my doctor and me is confidential. She has absolutely no medical qualifications-why should she make decisions about my medical care? She screamed so everyone could hear that I had better give her my money quickly or she would throw me out. It was a horrible scene. I left not knowing what to think. I didn't receive a letter or anything so when my appointment came around I went in and was told that I had to leave. I requested my medical records and was refused. She said that the only way I could get them was to go to another doctor and sign a release. I told her I wanted them for myself and was told that I couldn't have them. I really don't know what to do. I feel like my HIPPA rights have been violated and that my health has been put into jeopardy by an unprofessional staff. I have no way to talk to my doctor without going through her. I'm considering contacting a lawyer. The truth is I don't want to find another doctor it's going to be a huge hassle. I don't think they should get away with treating me that way. I am so frustrated and upset. Sorry for going on so long but I wanted to give the details to get an honest opinion. Thank you so much.
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Avatar universal
Wow it has been a long time since this happened but I am so shocked. I was an office manager for a very busy surgeon for over 6 years before I started working at our local hospital I started in the business office, worked ER, Administration and then found my niche in Quality/Risk/Patient satisfication/JCAHO compliance/MIDAS systems manager wow I was busy plus worked on many medical staff committees and peer review. But your case is one of the top ten worst cases I have heard! Yes you should email him, write him at home, leave a note on his car. That lady is wrecking his practice when she yelled at you in front of other patients how awful for not only you but for them too! She needs to be fired and she can be sued for what she did! Of course you have every right to your medical records, call the AMA American Medical Association and tell them your story (minus the hug and kiss). Is he a Pain .specialist? I would of gone to the surgeons that caused you this pain and asked them to help you get your records and to help control your pain until you can find a good Pain MD. I am sure three years later this has been resolved and you probably won't even get this but I was so taken back by that lady's behavior and that she wrote false information in your chart, but the doctor is responsible to ensure the information is correct as she is working under his license and he could be in big trouble for that and needs to know what she is doing. A nanny cam in the office might be a good investment for him, but he should always double check the information. Like I see you have gained 25 lbs in a month can you tell me why? Lets check your blood pressure as weight gain can often cause your blood pressure to elevate. What state do you live in. I hope you get this as I wold love to hear how you are doing.
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Avatar universal
I accidentally sent my message to Hunne1997 I know you posted several years ago but I was so shocked to hear what happened to you I had some suggestions and I wanted to check on you to see how you are.
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1666982 tn?1445198395
If you find another doctor you want to change to then have that doctor request your records.He/she will get more accurate records then you will. My doctor left out what he wanted to and gave me the rest.
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1666982 tn?1445198395
I also had my gynecologist,(wife) who is married to my gastroenterologist (husband), go home and discuss my health problem to her husband. Because she did not know how to help me and neither did he they wanted to send me to a Cleveland Clinic.
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