I haven't been getting my updates either when I get a message or a comment. I think there having problems with that.
Go to contact us at the very bottom of the page (another idea anyway). When I've had problems, the nice techs/people at MedHelp were very helpful (no pun intended) in getting issues resolved.
Hmm, not sure. I know that MedHelp has changed a few things, made some improvements, and perhaps that messed things up a bit. If that is the case, they typically sort it out fairly quickly. Give it a day or two, then try resetting. If it still doesn't work, let me know, and I can see what I can find out for you. Sorry your having trouble. I will ask some of the other CL's if they have had any other members have the same problem.