Hmm, not sure. I know that MedHelp has changed a few things, made some improvements, and perhaps that messed things up a bit. If that is the case, they typically sort it out fairly quickly. Give it a day or two, then try resetting. If it still doesn't work, let me know, and I can see what I can find out for you. Sorry your having trouble. I will ask some of the other CL's if they have had any other members have the same problem.
Go to contact us at the very bottom of the page (another idea anyway). When I've had problems, the nice techs/people at MedHelp were very helpful (no pun intended) in getting issues resolved.
I haven't been getting my updates either when I get a message or a comment. I think there having problems with that.