Sorry bit of venting.

[tinykibble]

I've been on hold for the better part of the day. I called my insurance to see what benefits I have and was on hold for an hour and a half to be told that my company hasn't updated it and i would have to get in touch with my HR department. My HR department refered me back to the insurance... I get assistance to help with my older daughters daycare and when I tried notifying them about my leave of absence for my soon to be labor I get put on hold to get transferred to a voicemail. Last call I made before I forget was to update the place my company goes through for leave of absence and I get put on hold for half an hour to yet again get transferred to a voicemail. I have heard the "Your call is important to us. Please hold." enough times I want to pull my hair out. Everytime I get a call back I have to ask them if I can call them at a later time because I'm either driving or in a doctor's appointment! I'm due in 5 days and my doctor says it could happen any day now between being dilated and contractions but I swear these people would have the timing to probably call me while I'm in the delivery room. Sorry for the rant but this is driving me insane right now.

[tinykibble]

It was answered. Just that my employer hasn't updated the benefit plan. I thought after the change in ownership they would actually catch up on paperwork but it seems that they are still a month behind schedule.

[BinaBops]

Can you not go through the cancellation line. No insurance company wants customers to leave so they usually make sure those calls are answered