App problems?

[TayR93]

Is anyone else having problems with app saying a registered account must be logged in? Like the app opens to how many weeks i am and wverything but when i click on a post it lets me type it all out then says im not logged in

[Amber_MHManager]

Hi Everyone,
We think that the update should resolve this now- can you try to update the app and send us a note through the app if it didn't help?
Thanks!
Amber

[Amber_MHManager]

Hi jjolfert,
Thanks for posting and letting us know!  As Steph mentioned, it's best to reach out to us through the app- that way we can get a little more information.  We really appreciate your patience and your updates- they help a lot as we are resolving this!

Amber

[Steph_MHModerator]

Hi there,

Would you please tap on App Support in the side menu of the app and let us know what issues you are having?

Thanks so much!

Steph

[jjolfert]

Hi Amber,

Just did the update today and still having the sign in screen pop up all the time. :(  just thought you should know!

[Amber_MHManager]

Hi Everyone,
Just had a quick update for everyone on this issue- in the next update we are releasing there will be a new look to the log in screen- at that release, this issue should also be fixed.  

Thanks for bringing this to our attention and if you have any questions, you can reach us through the support link in the app at any time!

Thanks!

Amber

[jjolfert]

I sent in an error report for this a few weeks ago. Amber said they're still working on it. :)

[Kirstie_MHModerator]

Please send responses through the "app support" link.  I asked Amber to stop by here and review the issue and see what's been tried, but if you use the App Support link on your phone to send a report, the app team gets all info needed to help diagnose and fix the problem.  Thanks!

[Destynee2015]

I tried this method, it did not work for me Amber.

[Amber_MHManager]

Hi TayR93,
Were you able to try clearing your cache?  If you do try that- you will need to log in once after, but we think that should clear up the need to log in.

We are still diagnosing this issue, so if anyone is seeing it- we would love to hear from you via the "App Support" link  in the app.  

Thanks everyone!
Amber

[TayR93]

Hamburger94 i tried that and it didnt work:/

[Kirstie_MHModerator]

hamburger94, that's a good solution for a lot of app problems, so thanks for sharing.  If you do that, please use the same login credentials you've always been using.

It appears that you're all using the Android version of the app.  On your phone, you can also try going to Settings > Application Settings (or App Manager on some phones), then select I'm Expecting.  When you're on that app's page, click "Clear cache".

If you continue to have issues, you can always contact us within the app.  Click on the menu that you use to get to this community, then scroll down.  There's an app support link.  Our app manager will be happy to help.

[hamburger94]

I had the same issue. I just uninstalled the app and then reinstalled it and it works fine now

[TayR93]

I wrote a email to them maybe that will help!

[TayR93]

Thank u destynee2015, @David_MHModerator do u have to b on the actual website ?

[annag1991]

Me too! I have to log in twice just to post a comment. It makes me not ever want to comment because I'm too lazy to keep logging in. Now I just skim the boards :/

[Dave_MHModerator]

Greetings Ladies,

You can always get help from our support staff with technical issues by clicking the "Contact Us" link at the bottom of every page.

Have a wonderful day!

[Destynee2015]

Ill see if I can get a hold of someone ladies.

[jennifersuedavis]

Yes each time i want to post a comment i have to relogin and rewrite my post it never use to do that

[Braxtonnn]

It happens to me all the time

[Meshe1234]

It happens to me all day everyday

[chantanmore]

I just close app down and come back on and it works

[TayR93]

Anyone know if theres a way to let the creaters know?

[Destynee2015]

Yes, its really annoying having to login twice each time i want to answer a post.

[TayR93]

Good just wanted to make sure it wasnt just my phone acting up! It drives me nuts