Nov 25, 2008
It's been an eventful and stressful week over here. My grandma, who lives with my mom and dad, in a nearby city, is almost completely immobile. She had a couple strokes several years ago, a hip replacement, and then my grandfather passed away, pretty much taking away her will to live. So she lives with my parents and my mom retired early to take care of her. And no matter how much my mom nags, my grandmother won't put any effort into trying to get better. This means she needs constant supervision - help sitting up, help to get from her bed to her wheelchair, help to go to the bathroom, help to shower, etc. etc.
Last week, my parents took my grandmother to a routine doctor's visit. The doctor wanted a urine sample (to be collected at home), which my grandmother somehow refused to give for several hours. When it became clear that she wasn't going to give up the urine sample, she laid back down in bed to sleep. My mom checked on her a little while later and she had turned bright red and was practically hyperventilating. So they called the ambulance and took her to the ER.
It turns out that all she had is a bladder infection. She would stay for a few days in the hospital and then get transferred to another facility for physical therapy. So this was actually sort of a blessing in disguise. There's nothing that seriously wrong, but they would teach her to walk again. This would be a great relief to my mom and it would seriously help my grandmother's quality of life. When we visited her in the hospital (Eden Hospital in Castro Valley is really nice), she was so talkative. It was like she found new life. It was great. And Eden was great...she had a private room, nurses that really cared and checked in on her, and even a couple nurses and doctors that could speak to her in her native language (she doesn't speak any English).
Well, late last night I received a call from my mom, who was crying and hysterical. Apparently, the insurance would no longer pay for the hospital and they had moved my grandmother (this was fine and expected). But the Laurel Grove Rehab center, where my grandmother has stayed before, no longer took her insurance (SecureHorizons). So my mom found two other rehab centers in Castro Valley that did take my grandmother's insurance. The case worker transferred my grandmother to a place in Hayward instead, saying that one of the ones in Castro Valley had received some complaints and that the other one wouldn't take my grandmother. When my mom asked why they would not take my grandmother, she said that it could be that the insurance hadn't paid their bills to the rehab center or that the negotiated rates were too low. Now this kind of sounds fishy to me, but I have no experience on this type of stuff. Does it sound fishy to anyone else?
So my mom goes to visit my grandmother and no one there (patient, doctor, or nurse) speaks my grandmother's language. My mom says the facilities are not very clean and that the nurses and doctors just don't care. My mom also feels like it's not safe (the surrounding area in Hayward is certainly not safe), and I don't know if she's projecting or if the environment is really not safe. Either way, it doesn't sound nice. And my mom tried to order my grandmother's breakfast and the nurse said that she already knows what my grandmother wants (which is just impossible). And she wouldn't let my mother pick for my grandmother. My grandmother isn't accustomed to many foods that we typically.
So today I have to call the insurance company to see if we can get my grandmother moved to another location. I don't even know if that's an option. I hate dealing with insurance. If anyone has any advice or tips, would love to hear them!
Thanks for listening to my rant...