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What is the dry flaky skin on my face

I sometimes suffer from a dry flaky patch on my chin it comes and gos and usually a little heavy mosturizing makes it go away but this time its been about 2 and a half weeks with no real improvement and unlike other times my skin is red under the dryness ive tryed cremes healing ointments and masks lowered my shower temperature i use sensitive laundry soap and facial cleansers nothing seems to work please help!
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