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Pinched Nerve

I have a woman in her 70s. For the most part she can't leave the apartment during the day. She is always in pain. This is from what she tells me she thinks is trapped nerves. She tells me that the amount of medication they have her on for the pain just doesn't work.
I need advice on the general ways these things go. Google says just rest, or use ice, and other treatments that most likely will do nothing. One option on the list is surgery. If it comes to that with her, what is the procedure?
What scans need to be done to check it is a trapped nerve and if so what surgery is needed? Google says that a whole vertebrae is taken out but I doubt that. She has had this pain for a long time and any advice I am grateful for.
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Sorry posted this in wrong section. Don't know how to delete
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