It could be a case of chronic otitis externa (similar to eczema elsewhere in the body), or it could have been earwax. Did they see an ENT specialist?
Yes, she did see an ENT specialist. It's not ear wax it is white and flaky, and it is more on the outside of the ear drum around the outter ear. I will look up chronic otitisexterna because I'm not sure what that is. Thank you for your help.
Lee