Hi - I'm sorry you're having problems with this! I'll forward your question to the correct people and we'll make sure you get some help.
Hi there,
So sorry that you are having some issues with the sync feature- can you go into the 'settings' area of your app and tap on 'Support' and send us a quick note? If you can include more specifics on what isn't syncing that will help us as we look into this for you.
Thanks!
Amber