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Why can't I get an answer - is this a scam?

Paid to ask a question on one of the expert forums 7 days ago. No answer. Is this site a scam? I'm sure I wouldn't be able to get my money back.
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I asked a question also, and could not see any reply... Not sure what the process is.. or if the problem was their website, or my software?
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707563 tn?1626361905
Your question has indeed been answered.  Just as an FYI, our Experts don't have a schedule in which to answer questions, though it's usually within 5 days.

Emily
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620923 tn?1452915648
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