coffee with splenda

[aheart]

I was thrilled to see that they had a chocolate splenda(mocha) But after drinking two mugs my glucose shot up to 198! How could this be??

[Dot.Calm]

It appears McNeil Nutritions is not forthcoming when it comes to answering my questions.  A spokesperson for McNeil left a vmail this morning saying, "This is considered Proprietary information". Their latest email also rcvd this morning stated, "Your question requires additional research.  We are sorry for this delay and will be in touch with you as soon as the information you have requested is available." What? Proprietary information and additional research to tell me whether Flavors For Coffee is diabetic safe?

Plain and simple, since McNeil Nutritions does not want to come out and say Splenda Flavors For Coffee is diabetic safe, I would avoid this product at your discretion.

[Dot.Calm]

Correction:
"I called the 800# listed in the email and the agent/clerk who answered responded to my question, "What ingredients go into making a flavor in Flavors For Coffee?", with succralose/dextrose/matltidextrose."

Should be; I called the 800# listed in the email and asked the agent/clerk, "What ingredients go into making a flavor in Flavors For Coffee?" She answered with "succralose/dextrose/matltidextrose".

[Dot.Calm]

Below is the canned 'nothing' email response from McNeil Nutritions. I called the 800# listed in the email and the agent/clerk who answered responded to my question, "What ingredients go into making a flavor in Flavors For Coffee?", with succralose/dextrose/matltidextrose. I explained that she is responding with the sweetening agents not what makes up, say, a "mocha" flavor in Flavors For Coffee she put me on hold. I took that as big DUH! Upon return she told me the call would be escalated and would take 3-5 business days for someone to answer my question. Three to five business days to answer a simply question? How convenient, put the customer on hold, count to 30 and escalate the call. Next....

In essence, Level 1 Customer Support has as much product knowledge as a rock. Hopefully an answer will get back to me in 3-5 business days. By the way, this Level 1 agent could not guarantee that FFC is diabetic safe and pushed this question over to her escalation point to answer.

Here is the email:
Dear Ms. Calm:

Thank you for contacting McNeil Nutritionals, LLC, makers of Splenda® No Calorie Sweetener.  It is always important to hear from our consumers, and we appreciate the time you have taken to contact us.

We are always interested in matters relating to our products.  We take all comments we receive seriously, and your comments will be forwarded to the appropriate and qualified staff for their review.

We want to be sure to include your report, in the most appropriate way, in our database.  To do so, we are in need of at least the initials (the full name is preferred) and gender of the consumer of the product, if you did not already provide this.  This is to help us separate possible duplicate contacts and help us retrieve information on any particular contact, if needed, in the future.  We truly value your report and hope that you can provide us with this information.

Separately, we encourage you to speak personally to our professional staff by reaching us at 1-800-962-5357,  so that we may get the most complete details of your report.  Consistent with usual standards for capturing such complaint information, we would like to be sure we have the following information about the consumer, if it was not already provided:

- Date of Birth
- Known Allergies
- Medical history past and following the reported event, including health condition(s) and medication(s)
- Dates and types of any physician follow-up and/or treatment(s) and duration of treatment(s)

We will be happy to take your information via e-mail, however, we encourage a live conversation with our specialists, to ensure that we get the most complete details relevant to your report.  Again, the number to call is 1-800-962-5357. Our specialists are available Monday through Friday between 8 AM and 8 PM EST and will be happy to assist you.

Please be sure to mention the reference number below when you call.
                                        ================
**Note: I find it rather odd to use a reference # to reference a nothing reply.
I will post another thread when I hear back from McNeil Nutritions.

[Dot.Calm]

Thank you for replying. I wonder why McNeil Nutritionals, LLC, a Johnson & Johnson offshoot, the makers of Splenda, do not list Flavors For Coffee (FFC) on their main web page? That is the reason I missed it and questioned you. I apologize for my oversight. I did locate FFC but now wonder why McNeil's Splenda does NOT list the other ingredients that constitute these "flavors". The label has Total fat 0, Sodium 0, Total Carb less than 1g 0, and Protein 0, the same as regular non-flavored Splenda.

I am curious to know whether this product is safe for type 2 diabetics to consume for the ingredient label, to my eyes, is quite misleading. I have emailed McNeil Nutritions, LLC, asking for a list of FFC ingredients and whether they consider FFC diabetic safe. I will post back to this thread if and when I hear from McNeil. They say within 3 business days.

[aheart]

The product is called Flavors for Coffee, and they do have Mocha, cinnamon spice,French vanilla, hazelnut and caramel. But just because it says Splenda, doesn't mean it doesn't have sugar in it. Thank you for posting,   Aheart :)

[Dot.Calm]

Who's they? Splenda does not make a chocolate nor a mocha product. Chocolate is absorbed more slowly than certain other foods. This means that the body has a bit more time to deal with the rise in blood sugar. Also bear in mind Splenda makes a sugar blend and a brown sugar blend. Yes, these Splenda products contain sugar, ½ tsp = 2 grams (Seven grams equals one heaping Tablespoon of sugar). When buying pre-made retail products its a good idea to always ask what Splenda "they" are using.