The video was a dumb down version of what arbitration is. That if something happens this is the process. No jury trial but a settlement and that this is because fees are to expensive for a doctor to practice without it. It sounds like scary like they know they are gone screw up.
I live in Jacksonville and I also had to fill out the arbitration form.
I signed forms for the doctor's office as well as signed up for Medicaid and a MOMS program with the nurse my first appointment. I didn't have to watch a video but I suppose they may? Like WIC had a video lol. What kind of video was it?
I'm in NY btw and it all sounds normal aside from the video.