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Avatar universal

Inbox harder to find if any new mail?

Am I trolling on my page wrong or is the inbox no longer showing if you have new messages when you hover over it (in the new format) with your mouse/finger/cursor?  It is cleaner looking but I miss seeing if there were any new messages without having to open the inbox itself.

Just a question/suggestion
29 Responses
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707563 tn?1626361905
Hi everyone -

We will be changing this, hopefully this week, but may be later. At this point, we expect it to still not show Inbox on the toolbar, but instead, will look like "My MedHelp (8)" (for 8 unread messages), and then when you hover over it, and get the menu, it will show Inbox (8).

I'm sorry that anyone thinks we are purposely ignoring anything, and assure you that we don't work that way. Sometimes, things just take some time.

I hope this helps.

Emily
Helpful - 0
Avatar universal
Hi can-do-man,

I'm sorry this is so frustrating!  These really aren't talking points - it's just all the information we have at the moment.  I'm sorry I don't have more.  The site designers/engineers have a number of irons in the fire, not just this one, and no one is purposely ignoring this.  If we receive any updates to share on this issue, we'll be sure to pass them along to you all as quickly as possible.
Helpful - 0
Avatar universal
Emily it's going on a week now, do you have any ideal how long before someone gets an answer instead of we have passed this on? Nothing against you but is this just Medhelps "talking points" until the people that make this forum possible just shut up and accept it???
Helpful - 0
707563 tn?1626361905
Hi there -

I've added your concerns to the others, and passed them on.

Emily
Helpful - 0
587083 tn?1327120262
I agree with you vicki..This change is bothering and frustrating so many of us!
But who will hear our voice?
I am so disappointed.... :(
Helpful - 0
Avatar universal
Does anyone know the reason for removing the inbox from its previous location?  I just can't see where it's an improvement...

So many members will send a PM, instead of posting on the open forum, to ask a question of another member.  Now these PM'S  are not being answered in a timely manner and it's causing some upset.  

It's especially difficult to constantly go back and forth between forum pages and profile pages, to check for messages, when using an iPhone or iPad.  

Part of the therapeutic value of the forums has been to keep people/members in touch with each other and the beauty of immediate response on the forum and in PM'S worked very well in achieving that goal.   Now, it's more efficient to be contacted privately via personal email, although I would discourage the sharing of that info...

How are the Moderators dealing with this change?  Are they checking for PM'S every 5 minutes or so while they're working?  I'm sure they get many, many PM'S during the course of their time online...

Well, I guess folks could use their status to let another know they've sent a message...lol
Helpful - 0

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