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Mobile Site: Issues and Comment
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Mobile Site: Issues and Comment

When I use MedHelp on my phone, I can't log into my account.  I can enter my nickname and password, but instead of accepting them the site just re-loads the login page.  I could login using the same device previously, this issue only surfaced in the past week or so.  I tried deleting the history and casche of my phone's browser, but that didn't solve the problem.

Also, I notice on the mobile site that line breaks (such as the one I created in this post to separate paragraphs) are removed from posts.  I understand the intention to fit as much information onto the screen as possible, but given that many MH users may have visual and/or cognitive limitations, I find that the auto elimination of line breaks in the mobile version creates an accessibility issue.

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5 Comments Post a Comment
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707563_tn?1395081210
Hi there -

When you log in, try going to your inbox, trackers, etc., even though it has reloaded the log in page.  We have a bug, and it may just be the wrong page is loading.  Let me know what happens, and if you aren't able to log on to the mobile site, let me know what kind of phone you use, as well.

I will pass on the suggestions for the paragraphs, breaks, etc.

Emily
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428506_tn?1296560999
No, I've tried accessing my account information even though the login page keeps reloading, and I am not able to access any of my user-specific content.  I'm using an iPhone 3GS.  

Thanks for the response!  I figured it was a bug since it went from working to not working...
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707563_tn?1395081210
Thanks for letting me know, and I will check with tech about this, and let you know.

Emily
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428506_tn?1296560999
Update: I must have accidentally disabled cookies in my browser settings.  I turned them back on & I can log in & access content just fine.   I'm posting from my phone now.
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Avatar_m_tn
Good to hear - thanks for the update!
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