The community leaders are available to help resolve conflicts. The moderators are also available and work with community leaders across different communities. At this time, we will not also be adding mediators to the mix. Thanks for the suggestion.
-MedHelp
The community leader is the moderator/mediator. If the forum has no community leader, that can be a problem.
If you are asking for a community leader AND a moderator for each forum, I think you would have people stepping on others' toes. The CL's are there to offer suggestions, opinions, welcomes, and keep the peace.
Just my opinion.
That would be a tough position to fill. Some folks are not interested in resolution. I've seen some of the written attacks and there's no logic or reason to them, just anger. In that case it's always best to report the situation to MedHelp and they will send private notes to the people involved. I don't know what they say but they do handle it.
I'm a peacemaker like you but not everyone wants to compromise.
Irene