Me again. SO CONFUSED!

[julie4470]

This is sort of a follow up on my other post about office staff. I had decided to not worry too much about it. Now, I am really concerned. Sort of long but here goes. I had an EEG set for today and a neck ultrasound set for Friday (double checked the appointment cards they gave me.) They called this morning to reschedule my ultrasound for TODAY because the tech was out. Ok, no problem but I thought that was FRIDAY? So, we finally got that straightened out and they said my EEG is Friday and rescheduled my ultrasound for the 27th. Ok, no problem, just a mistake. After a while I decided to call back to see if I could possibly get the neck ultrasound on the 29th since I am off that day. I apologized for the trouble and they would have the nurse call me shortly. The nurse called to reschedule my MRI (not ultrasound) from TOMORROW(?) until Monday. Also, she mentioned the hospital. WHAT? I was never told to go to the hospital. The reason they cancelled in the first place was because the office tech was out. I don't know if you can even follow this insanity but if so would you call back and ask to verify all this with the doc?

[julie4470]

Ok, today did me in with this office. I have been super nice and patient. Got there for my EEG and waited for an hour. Ok, no problem. It happens. Then I get to the back and the girl cannot figure out how to work the machine. I sit in the chair as she calls (on the phone) various people. She gets some other random office staff to try. After 45 minutes of sitting quietly in the chair, I say, "ok, maybe I should just reschedule." Oh, ok, she says. I reschedule and am out the door. It may be a mistake, but I called my PCP and asked for a new referral. I may have to wait, but I do not feel comfortable.

[fortywhat2]

Hi Julie,
From a retired Medical Office manager, call the manager and request she/he look into it.  Instead of you trying to bounce everything back and forth let them do it... They should have everything documented and should be made aware of any changes that take place in scheduling (they are usually the last to know). They should have a rap pour with the facility to straighten everything out!  Good luck :)
Debbie
~Live as if all your dreams came true~

[Mike_Shuswap]

Wow!! Way too much confusion!

Lucky for me, when my Dr wants any kind of test he submits a request to the lab or hospital or clinic, whatever, and they (the person who schedules whatever test is requested) contact me dirrectly to set up an appointment.

When I am contacted to set up a date I always ask for a name and contact phone number.

I believe this is standard proceedure in my province, and it works very well.

The last thing anyone needs is confusion and incompetance when dealing with health issues, and I'd be fit to be tied if I had to deal with the nonsense you're stuck dealing with.

I hope you get it all straightened out!

Mike

[HVAC]

The doctor is probably not even aware of any of this. He probably would be no help. I would ask to speak with the office manager or business manager. I had a similar problem once with my PCP. Keep your emotion out of it. Form things in a question like you are really confused. You need the staff, no point in getting anyone ticked off at you. I got labeled as a "problem patient" and the staff basically ignored my cancer for two years. Now they treat me like royalty. I was nice about it and now I get what I want when I want. They had decided I "Exaggerated" until I was finally diagnosed with cancer. Now they realize I am not a complainer but the opposite, so if I call its important. When there are multiple tests it can get confusing.

Hang in there it is irritating to say the least.

Alex

[julie4470]

They have called back again and left a message to call in the morning. I suspect they realized they screwed it all up. Anywho, we shall see!

[doublevision1]

Yes I would call back, straighten it out, and request that all of these appt dates to be emailed to you.