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Time Warner Cable owes $229,500 to woman it would not stop calling
By Jonathan Stempel
NEW YORK (Reuters) - Many people dislike receiving robocalls. Araceli King disliked receiving 153 of them from a single company.
Time Warner Cable Inc must pay the insurance claims specialist $229,500 for placing 153 automated calls meant for someone else to her cellphone in less than a year, even after she told it to stop, a Manhattan federal judge ruled on Tuesday.
King, of Irving, Texas, accused Time Warner Cable of harassing her by leaving messages for Luiz Perez, who once held her cellphone number, even after she made clear who she was in a seven-minute discussion with a company representative.
The calls were made through an "interactive voice response" system meant for customers who were late paying bills.
Time Warner Cable countered that it was not liable to King under the federal Telephone Consumer Protection Act, a law meant to curb robocall and telemarketing abuses, because it believed it was calling Perez, who had consented to the calls.
But in awarding triple damages of $1,500 per call for willfully violating that law, U.S. District Judge Alvin Hellerstein said "a responsible business" would have tried harder to find Perez and address the problem.
He also said 74 of the calls had been placed after King sued in March 2014, and that it was "incredible" to believe Time Warner Cable when it said it still did not know she objected.
"Defendant harassed plaintiff with robo-calls until she had to resort to a lawsuit to make the calls stop, and even then TWC could not be bothered to update the information in its IVR system," Hellerstein wrote.
The last 74 calls, he added, were "particularly egregious violations of the TCPA and indicate that TWC simply did not take this lawsuit seriously."
A trial had been scheduled for July 27. Time Warner Cable spokeswoman Susan Leepson said the New York-based company is reviewing the decision.
"Companies are using computers to dial phone numbers," King's lawyer Sergei Lemberg said in a phone interview. "They benefit from efficiency, but there is a cost when they make people's lives miserable. This was one such case."
Charter Communications Inc agreed in May to buy Time Warner Cable for $56 billion. The merger has yet to close.
The case is King v Time Warner Cable, U.S. District Court, Southern District of New York, No. 14-02018.
http://news.yahoo.com/time-warner-cable-owes-229-500-woman-not-215227468--finance.html
NEW YORK (Reuters) - Many people dislike receiving robocalls. Araceli King disliked receiving 153 of them from a single company.
Time Warner Cable Inc must pay the insurance claims specialist $229,500 for placing 153 automated calls meant for someone else to her cellphone in less than a year, even after she told it to stop, a Manhattan federal judge ruled on Tuesday.
King, of Irving, Texas, accused Time Warner Cable of harassing her by leaving messages for Luiz Perez, who once held her cellphone number, even after she made clear who she was in a seven-minute discussion with a company representative.
The calls were made through an "interactive voice response" system meant for customers who were late paying bills.
Time Warner Cable countered that it was not liable to King under the federal Telephone Consumer Protection Act, a law meant to curb robocall and telemarketing abuses, because it believed it was calling Perez, who had consented to the calls.
But in awarding triple damages of $1,500 per call for willfully violating that law, U.S. District Judge Alvin Hellerstein said "a responsible business" would have tried harder to find Perez and address the problem.
He also said 74 of the calls had been placed after King sued in March 2014, and that it was "incredible" to believe Time Warner Cable when it said it still did not know she objected.
"Defendant harassed plaintiff with robo-calls until she had to resort to a lawsuit to make the calls stop, and even then TWC could not be bothered to update the information in its IVR system," Hellerstein wrote.
The last 74 calls, he added, were "particularly egregious violations of the TCPA and indicate that TWC simply did not take this lawsuit seriously."
A trial had been scheduled for July 27. Time Warner Cable spokeswoman Susan Leepson said the New York-based company is reviewing the decision.
"Companies are using computers to dial phone numbers," King's lawyer Sergei Lemberg said in a phone interview. "They benefit from efficiency, but there is a cost when they make people's lives miserable. This was one such case."
Charter Communications Inc agreed in May to buy Time Warner Cable for $56 billion. The merger has yet to close.
The case is King v Time Warner Cable, U.S. District Court, Southern District of New York, No. 14-02018.
http://news.yahoo.com/time-warner-cable-owes-229-500-woman-not-215227468--finance.html
The last 74 calls were made "after" she'd filed the law suit - maybe the pay out on those should have been even higher? Is this a case of shoddy record keeping, where the people the woman talked to simply didn't update their records? Seems like a case of doing the same old thing, hoping for different outcome.
My husband has a collection agency that keeps calling his cell phone, looking for some woman who had the number prior to him... he's told them numerous times that he doesn't know anything about her and that he hopes they find her and lock her up, so they'll stop calling him. They call on average about once a month and this has been going on for about 3 yrs. I think we should get their information and write them a letter about it, then take them to court, if they don't stop calling, but he doesn't want to bother with it. He's just started hanging up on them.
My husband has a collection agency that keeps calling his cell phone, looking for some woman who had the number prior to him... he's told them numerous times that he doesn't know anything about her and that he hopes they find her and lock her up, so they'll stop calling him. They call on average about once a month and this has been going on for about 3 yrs. I think we should get their information and write them a letter about it, then take them to court, if they don't stop calling, but he doesn't want to bother with it. He's just started hanging up on them.
Whew, wonder what this will do to these types of calls! I had a collector calling and calling once and they were leaving really and I mean REALLY nasty messages. Like going crazy on my answering machine. Finally I took the call and they were so rude and nasty to me but as it turns out, they were looking for someone with the same last name as me (my actual maiden name) and first initial, but different first name. I was so mad. And they go "oh. sorry" and hung up. I got calls from them for about 3 months leading up to that. Annoying. Wish I could have gotten some cash for the aggravation.
I will say this woman's pay out seems a bit steep. Not sure I agree with the amount.
I will say this woman's pay out seems a bit steep. Not sure I agree with the amount.
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