Still unable to add data

[twinespine]

Hi Emily- Still unable to add my data on the BP Tracker after last nights update. In fact, now I am unable to post data even using my previously successful back-door method through the tutorial route. Now I just get the greyed out unresponsive screen.  Apparently I am not the only one having these problems.  I hope your tech people are on top of this, but I'm having my doubts.  Thanks, Bob

[twinespine]

They highly recommend against it for security reasons. Version 21 is a beta version. Are other Firefox users having the same problem?

[Emily_MHManager]

Thanks. That's a preview version, so it makes it really hard for us to check things. Is there a way you can try your tracker in version 20.0.1?

Emily

[twinespine]

version 21

[Emily_MHManager]

Can you tell me what version of FF you use?  To find out, go to Help at the top of the Firefox window, then About.

If it doesn't say "up to date", can you update and try it?

Thanks!

Emily

[Emily_MHManager]

Hi Bob -

Well, it could be, and I'll let the engineers know.

Thanks!

Emily

[twinespine]

Good Morning- I tried an experiment- I accessed MedHelp through Internet Explorer instead of Firefox and tried to enter data....clicked "add data", calender popped up- clicked date and a different box popped up-"My Health Feed". I was able to enter my readings but had to go to 3 seperate boxes to make each entry- time consuming?? Certainly not an improvement over over the old entry box.
  I guess this suggests that it is a Firefox browser issue? Your thoughts?
  Thanks, Bob